1. Scope and Validity of These Terms
This text contains the contractual rules ("terms and conditions" or "conditions") regarding the use of services provided by "Globalalo" and its affiliated organizations. These rules come into effect between you (“customer” or “you”) and Globalalo at the moment you begin to use Globalalo’s services. By using the services, you acknowledge that all conditions herein are binding, and you agree to be subject to these articles.
• End users: Individuals who obtain services through Globalalo accounts for personal purposes and interact directly with the system.
• Corporate users: Institutions that benefit from solutions provided by Globalalo within the scope of their business processes or customer management, sharing the personal data of end customers directly or indirectly.
• End customers: Individuals who access or use Globalalo services through a corporate user or use the solutions ordered.
In this text, the term “customer” is used to encompass all those benefiting from the service, including end users, corporate users, or end customers, depending on the situation. Anyone using the services declares that they have read and approved these conditions by clicking the “I accept” button, selecting checkboxes, or using similar approval mechanisms. Without this approval, there is no right of access to Globalalo’s services. Additionally, a customer acting on behalf of an employer or another legal entity guarantees full authority to accept all binding conditions in this text.
Personal data shared by customers with Globalalo is subject to the Privacy Policy located at https://globalalo.com/privacy-policy. The use of the service indicates acceptance of compliance with the mentioned policy.
2. Globalalo’s Data and Communication Services
Globalalo offers, but is not limited to, digital connectivity services via eSIM technology. This technology reduces the need for a physical SIM card during travel, facilitating international communication.
To benefit from these services, you need to create a Globalalo account. During registration, you may be required to provide current and accurate information such as name, address, phone, and email. Your account security is your responsibility, including password sharing or unauthorized access.
• End users: Make transactions directly through Globalalo’s website or application for personal use.
• Corporate users: May transact through Globalalo’s website or application, or benefit from services through specially designed platforms by providing additional information suitable for their business operations (company name, tax information, address, etc.).
• End customers: May be included in Globalalo’s service through a corporate user.
Ensuring that the device to be used is eSIM-compatible and unlocked is entirely the responsibility of the customer.
3. Commencement and Termination of the Contract
The contract between the customer and Globalalo begins when an order is placed through Globalalo’s website, application, or a partner platform.
• End users: The contract may be terminated after the eSIM is activated or removed from the device.
• Corporate users: May be subject to different termination conditions based on special agreements or the active status on partner platforms.
4. Payments and Currency
Globalalo offers the possibility of payment by credit or debit card. Prices may be in Turkish Lira (TRY), Euro (EUR), US Dollar (USD), or other currencies deemed appropriate.
Upon user request or automatically, an invoice is issued for each transaction. The invoice is sent via email, and the customer may also share additional details such as corporate information.
5. Viewing and Delivery of eSIM
The user can view the purchased eSIM under the “My eSIMs” tab on Globalalo’s website or application. Purchase confirmation is notified via email, SMS, or both. Globalalo does not guarantee that the email or SMS will reach the user. All information about the eSIM and its loading is available in your account.
Globalalo aims to respond to different user needs by offering various methods with different integration options.
6. Cancellation, Refund, and Change
If the user is unable to benefit from the services due to Globalalo’s intentional error or negligence, the user may request a refund or exchange within 30 days. However, if Globalalo can resolve the issue within 10 days of receiving the notification, it is not obligated to make a refund.
The following situations are subject to non-refundable or restricted refund policies:
• Fees incurred through other lines or phones
• Fraudulent transactions or unauthorized purchases
• Objections to incorrect charges must be reported to Globalalo in detail within 12 days
• Accidental purchases: Once an eSIM is loaded, it is considered usable and cannot be refunded
All other refund requests outside of this policy may be evaluated, and if approved, a processing fee may apply.
The customer must submit refund requests to the Globalalo support team by opening a ticket via the site/application’s internal support system. Due to bank processes, the refunded amount may take up to 30 business days to appear on the credit card statement.
End users who purchase through resellers may request a refund via the relevant reseller/corporate user. Refunds for corporate users may be provided in the form of Globalalo credit or a credit note.
7. Coupon and Discount Codes
Globalalo may provide coupons offering special discounts or payment facilities. These codes may convert into non-refundable Globalalo credits or remain with the company even if they are unused when the contract ends.
8. eSIM Usage Duration
The purchased eSIM must be activated within the specified time. If it is not activated within this period, the eSIM becomes unusable and cannot be reactivated. Users are advised to carefully follow the activation guidelines.
9. Pricing and Promotions
Globalalo may offer campaigns or limited-time offers. Promotion details are clearly announced, and users may be notified if the conditions are changed.
Pricing may differ between end users and corporate users. Pricing can be updated due to various factors such as exchange rates and business costs. Every effort is made to inform all customers of the current prices as soon as possible.
10. Location Tracking
Globalalo may collect location information using GPS, IP addresses, and similar methods to improve location-based services and enhance user experience.
By using the service, users are deemed to have accepted the collection of location information. This data is protected in accordance with applicable legislation and may be shared with authorized third-party providers. There is an option to restrict location access in device settings, but some features may be limited.
11. Compliance with Local Regulations
While Globalalo services are used in different countries, compliance with local laws, including mobile device registration and telecommunications usage, is the responsibility of the customer.
Within this scope, necessary data is processed in accordance with the relevant data protection laws.
12. Declarations and Commitments
The customer declares that they have the capacity to enter into this contract and that they are at least 18 years old or have reached the legal competency. The customer also agrees that services will be used solely for legal and honest purposes.
The following illegal or offensive behaviors are strictly prohibited, as examples:
• Unauthorized access to the services with automated tools (such as “bots”),
• Sending data containing viruses, worms, etc.,
• Acts that violate Globalalo’s intellectual property rights or the rights of other users,
• Impeding the proper functioning of the service or endangering system security,
• Capturing another user’s authorized session.
By visiting the website or installing the application, the customer also approves the processing of personal data collected by Globalalo, including location information, in accordance with the Privacy Policy.
13. Termination and Suspension
Either party may terminate the contract for any reason. By canceling their account, the customer is deemed to have waived any rights arising from this contract.
Globalalo may terminate usage upon notice or email notification if there is an allegation of violation or misuse by the user. In this case, it is prohibited to open a new account or register under another name.
Data may be removed in accordance with the deletion schedule and may not be recoverable.
14. Third-Party Links
The services may direct users to some third-party sites. These links do not imply that Globalalo approves them or that it works jointly with these sites.
You accept that you are subject to the terms in effect on third-party sites and that Globalalo is not responsible for such content.
Additionally, if you connect with Instagram, Facebook, or other accounts, Globalalo may retrieve or send data within the framework of the privacy settings determined by these platforms.
15. Intellectual Property Rights
All software, visual, textual elements, logos, and brand names related to the services (“proprietary materials”) belong to Globalalo or its licensors.
These materials are protected by local and international intellectual property laws. The customer declares that they will not engage in any activity that violates these rights.
The customer also acknowledges that any “feedback” provided to Globalalo for the purpose of improving services may be used by Globalalo without additional compensation.
16. Protection of Confidential Information
The customer may not share Globalalo’s confidential information with third parties or use it for commercial gain. Information is not transferred to anyone other than authorized employees. Such confidential information is expected to be returned upon termination of this contract.
17. Dispute Resolution
In the event of any dispute related to the use of the service, you undertake to first seek resolution with Globalalo via [email protected]. If agreement cannot be reached within 30 days, it is considered a “dispute.”
Binding arbitration: Except for cases of intellectual property rights infringement, the customer and Globalalo agree to resolve all disputes through binding arbitration.
Class action waiver: Any dispute is handled individually and cannot be included in a class action.
18. General Principles
This text’s English version is the final and binding version in the event of any possible translation or interpretation discrepancies. The invalidity of any provision does not affect the validity of the remaining articles.
The customer may not assign this contract without Globalalo’s written consent. Globalalo may assign the contract to shareholders, acquirers, or affiliates.
19. Modification of the Contract
Globalalo reserves the right to change, suspend, or terminate the conditions of this contract or the content of the services, with or without notice. In the event of significant changes, the user is informed via email or other methods.
If the customer does not accept these changes, they must cease using the service. Otherwise, the user is deemed to have accepted the changes.
20. Notices
Globalalo may announce all notices related to the contract via email or on the website. The customer may also contact Globalalo in writing or electronically. All notifications sent via mail, email, or courier are deemed to have been made within a reasonable period.
21. Contact Information
For any questions regarding these conditions or the services, you can contact us at [email protected].
This text was updated on December 26, 2024.