1. Who We Are

Globalalo is an international telecommunications provider offering affordable, secure, and easy-to-use digital connectivity solutions (eSIM data plans) for travelers and businesses. Our goal is to reduce the need for physical SIM cards and allow users to access seamless internet connectivity across different regions of the world—quickly, reliably, and at an economical cost.

We focus on ensuring that anyone traveling abroad can easily access reliable and affordable internet wherever they are. Globalalo follows a secure, transparent, and innovative approach to international mobile data access.

 

2. Our Core Values

Security: We prioritize user data protection and service security.

Transparency: We provide clear information on pricing, usage terms, and data processing.

User-Centric Approach: We aim to deliver a simple, fast, and intuitive user experience.

Global Accessibility: We offer multilingual, multi-currency solutions that work across countries and regions.

Continuous Improvement: We enhance our services based on user feedback and technological advancements.

 

3. What We Do

Globalalo delivers country-based, regional, and global eSIM data plans. Our services include, but are not limited to:

• Prepaid eSIM data plans with country, regional, or global coverage.

• Purchasing, plan management, eSIM management, and support via web and mobile app.

• Corporate (B2B) solutions for partners, agencies, travel agencies, hotels, tour guides, and influencers.

• Detailed product workflow: “Select Plan → Purchase → View in ‘My eSIMs’ → Install via QR Code / One-Click Installation → Activation / Usage.” (A step-by-step guide is available on our FAQ page.)

 

4. Target Audience

• Individual travelers (tourists, business travelers, etc.)

• Corporate users (enterprise travel management teams, agencies, partners, etc.)

• Businesses serving end customers through resellers, distributors, and sales partner.

 

5. How We Operate (Short Process Overview)

Account Creation: Users create an account via web or app and provide accurate and up-to-date contact information.

Purchase & Delivery: After purchasing a plan, eSIM details appear in the “My eSIMs” section; confirmation may be sent via email and/or SMS.

Activation: Users install the eSIM profile via QR code or manual installation after checking device compatibility.

Usage & Support: After activation, users can benefit from our FAQ resources and support channels.

 

6. Privacy & Data Security

User data is processed by Globalalo in accordance with the Privacy Policy available at:

https://globalalo.com/privacy-policy

Location data, IP addresses, and similar information may be collected to improve service quality and user experience. The processing and sharing of such data follow the rules outlined in the Privacy Policy.

 

7. Security & Compliance

We prioritize service security, fraud prevention, and misuse monitoring.

Payment transactions are handled through secure payment service providers; credit card information is protected by these providers.

Compliance with local regulations is the user’s responsibility; Globalalo provides general guidance regarding telecommunication and registration requirements that may apply in certain countries.

8. Corporate Partnerships & B2B Solutions

Globalalo collaborates with businesses, resellers, agencies, partners, travel agencies, hotels, tour guides, and influencers, providing an extensive sales network and corporate solution ecosystem.

Enterprise users benefit from special pricing, invoicing options, and management tools. For partnership or integration requests, you may contact us.

 

9. Customer Support & Refund Policy

Support and refund procedures follow the rules stated in our Terms & Conditions. In summary:

• You can submit support requests via the in-app/web support system or by emailing [email protected].

• If an issue or failure is caused by Globalalo, refund or replacement requests are evaluated accordingly; timelines and conditions are detailed in the Terms & Conditions.

• Once an eSIM is installed, refunds are generally not possible; exceptions and full details are outlined in the Terms & Conditions.

 

10. Multilingual & Multi-Currency Support

Globalalo offers multilingual support and pricing in TRY / EUR / USD. Users may select their preferred language and currency directly on our website.

 

11. Alignment with the FAQ

Our FAQ page (https://globalalo.com/sikca-sorulan-sorular-sss) provides practical information related to eSIM compatibility, setup, activation, coverage, and daily usage.

All processes and commitments summarized on this page are consistent with the details outlined in our FAQ.

 

12. Intellectual Property & Branding

All visual, audio, written content, logos, and website materials belonging to the Globalalo brand are the property of Globalalo or its licensors. Unauthorized use, reproduction, or distribution of these materials constitutes a violation of our intellectual property rights.

 

13. Limitation of Liability

Globalalo does not guarantee absolute accuracy, uninterrupted availability, or fitness for a particular purpose regarding the information or services provided. Service usage is subject to the liability limitations stated in our Terms & Conditions.

 

14. Transparency & Communication

We are committed to maintaining open communication with our users. For any questions, suggestions, or requests:

Email: [email protected]

 

15. Updates

Globalalo reserves the right to update its services, pricing, and the information on this page. Major updates will be announced on our website. Users are encouraged to review the latest policies and terms regularly.

 

16. Legal Notice

This informational page does not replace the binding provisions stated in the Terms & Conditions and Privacy Policy. In the event of any legal dispute, the procedures defined in the Terms & Conditions shall prevail.

 

17. Language & Official Version

This page is provided in Turkish. In the event of translation or interpretation differences, especially with legal content, the official English version of the Terms & Conditions shall prevail. This document was last updated on December 10, 2025.