Frequently Asked Questions (FAQ)

The main difference between a physical SIM and an eSIM is that the eSIM is built into your phone. Unlike a physical SIM that can be removed and swapped between devices, the eSIM is located inside your device. With eSIM, the entire process is digital. Functionally, there is no significant difference between a physical SIM card and an eSIM.

The answer is a clear yes. All eSIM-compatible phones have an option to add a cellular plan in their settings menu. When you purchase a data plan from Globalalo, you can install the eSIM on your device by entering the details manually or scanning a QR code. After a setup process that takes only a few minutes, the specified amount of mobile data will be available for the designated duration (depending on your plan).

Yes, your device (phone, tablet, computer, etc.) must have an active internet connection during the initial setup/activation of the eSIM. This connection can be Wi-Fi or any type of internet access such as your existing cellular data plan.

You can install your eSIM within a few minutes after purchasing it. Note that installing the eSIM and activating the plan are separate steps.

You can activate your eSIM a few minutes after purchasing it. Activating the eSIM and activating the plan are different steps.

Setting up and activating an eSIM are the same process. When you set up your eSIM using a QR code or other methods, you will have a new active line on your device. If you purchase an eSIM with a data plan, the plan will only activate when you are in the applicable region or receive the first signal. For example, if you have a continental or global plan, your internet/data plan will activate as soon as you’re in a supported country.

After completing your purchase, navigate to your device’s settings menu and select “Add Cellular Plan” or a similar option. Follow the installation methods provided by Globalalo, such as scanning the QR code sent to you or proceeding via a setup link. Installation steps may vary by device model; please refer to the guidelines provided by Globalalo for detailed instructions.

Both yes and no. Your purchased eSIM is generally valid for one year (365 days) as indicated under eSIM details. This duration resets to one year each time you add a new package. In other words, your eSIM will remain active for one year after your last package purchase. If you do not purchase a new package within one year, your eSIM will be deactivated. However, as long as you purchase new packages within a year, you can use your eSIM indefinitely.

To use an eSIM, your device must be unlocked (not carrier-locked). An unlocked phone means it is not tied to any carrier or under contract. If your phone is locked, you can only use the SIM or eSIM provided by your carrier. Unlocked phones are usually fully owned by you. You can check whether your device is unlocked and eSIM-compatible by following a few simple steps. If unsure, contact your carrier for more information.

Devices supporting eSIM technology are typically new-generation smartphones, tablets, and wearables. To check your device’s eSIM compatibility, consult the manufacturer’s official website, the user manual, or Globalalo’s eSIM Compatibility page.

You can select a suitable eSIM data package and complete the purchase process on Globalalo’s official website. After purchase, the necessary instructions and a QR code for installing your eSIM will be sent to you via email and SMS.

"Globalalo offers three main categories of plans: Country, Continental, and Global Plans. The differences are as follows: • Country Plans: These work only in a specific country (e.g., a Germany Plan will only work in Germany). • Continental Plans: These plans work in designated countries within a continent or region (e.g., a Europe Plan works in over 30 European countries). • Global Plans: These plans cover multiple countries worldwide (e.g., a Global Plan works in over 140 countries globally). Unless stated otherwise, Globalalo packages are data-based, meaning you cannot use them for calls or SMS. However, you will have full access to data, allowing you to browse the internet, use most applications, and make internet-based calls or send messages."

As the geographical coverage of the package narrows, the price decreases. If you’ll be staying in a single country during your plan’s validity period, Country Plans are more cost-effective than Continental and Global Plans. Similarly, Continental Plans offer a price advantage over Global Plans.

For all plans, whether Country, Continental, or Global, the number of supported countries and their details are listed in the plan summaries on the respective plan pages. You can also view the “Available Countries” list in the plan description section.

Yes, all internet-based applications, including WhatsApp, will work. (*Exceptions may apply based on country-specific legal restrictions or operator limitations.)

Yes, all internet-based applications, including Telegram, will work. (*Exceptions may apply based on country-specific legal restrictions or operator limitations.)

Yes, all internet-based applications, including BiP, will work. (*Exceptions may apply based on country-specific legal restrictions or operator limitations.)

Spotify’s data consumption largely depends on the quality of the music you listen to and the duration of your listening sessions. Listening for one hour in normal quality consumes approximately 40 MB of data. Listening in high quality can use up to 150 MB per hour, which is significantly more.

"• On iPhone: Go to Settings > Cellular. Find Spotify and check the data usage under “Current Period.” • On Android: Go to Settings > Apps. Select Spotify and check data usage under the “Usage” section."

"• Adjust Listening Quality: Spotify’s default quality is set to High, which provides the best sound experience but consumes more data. To reduce data usage, change the setting to Normal under the “Music Quality” section in Spotify’s Settings menu. You may not notice the difference in quality, especially if you’re using headphones or your phone’s speakers. • Download Your Music: You can download your favorite playlists, albums, or podcasts on Spotify to listen offline without using data. This is a simple and effective way to save data while enjoying your music. For example, before a long flight or exploring a new city, download the content you want to enjoy without internet access. • Use Wi-Fi Whenever Possible: Connect to reliable Wi-Fi whenever available to save your cellular data. Whether at home, in the office, or at a café, using Wi-Fi allows uninterrupted music streaming without worrying about data limits. • Avoid International Roaming Charges with eSIM If you frequently listen to your favorite travel tracks abroad, you might face high roaming charges. Fortunately, an eSIM allows you to access affordable data without worrying about unexpected roaming fees. With an eSIM purchased from Globalalo, you pay upfront for the data you need. There are no hidden fees or unexpected charges. If your data runs low, you don’t need to give up your music; simply reload your data from Globalalo."

Yes, many devices allow the simultaneous use of a physical SIM card and an eSIM. This enables you to retain your current number while using Globalalo eSIM for data services.

When your plan’s duration ends or data limit is reached, you can load a new plan through the Globalalo website. If compatible, the new plan will be directly added to your existing eSIM, eliminating the need to install a new eSIM or reconfigure your phone. (*Exceptions may apply for incompatible eSIMs, in which case a new eSIM will be issued.)

eSIM profiles are typically tied to a single device and cannot be transferred. To use eSIM on a different device, you’ll need to order a new eSIM from Globalalo.

After activating your eSIM, ensure that the eSIM line is the designated line for cellular data usage and that international data roaming is enabled for your Globalalo eSIM.

Globalalo has extensive coverage and offers services in many countries worldwide. For an up-to-date list of supported countries and coverage areas, visit Globalalo’s official website.

Yes, eSIM technology is secure. Unlike physical SIM cards, eSIMs are integrated into your device, eliminating the risk of loss or theft. Additionally, operator profiles are remotely managed, allowing faster implementation of security updates.

Traditional SIM cards are physical and can be inserted or removed, while eSIMs are integrated into the device and managed digitally. This makes operator changes and adding new plans faster and easier.

Yes, you can keep your current phone number while using an eSIM. Many devices allow simultaneous use of both a physical SIM and an eSIM, enabling you to make and receive calls with your existing number.

You can disable or delete your eSIM profile through your device’s settings menu. The steps may vary depending on your device model; refer to your device’s user manual for detailed instructions.

Globalalo eSIM plans offer fixed data packages for specific countries or regions. As long as you stay within the coverage area of your selected plan, you won’t incur additional roaming fees. Outside the coverage area, your plan won’t work, and you won’t be charged.

Globalalo eSIM packages are generally data-only services, meaning they do not include voice calls or SMS. However, you can use internet-based applications like WhatsApp or Skype to make calls and send messages.

Globalalo’s refund and cancellation policies vary depending on the package type and usage status. For detailed information, contact Globalalo’s customer support.

Whether you can use your eSIM in another country depends on your plan’s coverage. Globalalo offers local eSIM packages for specific countries and regional or global packages that cover multiple countries.

Yes, you can set up a personal hotspot with your eSIM-enabled device to share your internet connection with other devices. This feature can be activated from your device’s settings.

Yes, you can disable your eSIM through your device’s settings. Typically, your eSIM will appear as a secondary line, which you can enable or disable based on your needs.

Ensure your device is configured to use the eSIM profile for data, and check that data roaming is enabled for your Globalalo eSIM.

When your package expires or your data limit is reached, you can purchase a new package through the Globalalo website. In many cases, the new package can be added to your existing eSIM without requiring a new installation.

Yes, you can delete your eSIM profile through your device’s settings. Steps may vary depending on the device model; consult your user manual for more details.

You can monitor your data usage in your device’s settings. Additionally, you can view your remaining data and usage details through the Globalalo app or website.

The data speed provided by your eSIM depends on the quality of the network you are connected to and the coverage area. Globalalo collaborates with local operators to ensure the best possible connection. However, factors like network congestion or geographical conditions may impact data speed.

Many devices support multiple eSIM profiles at the same time. However, you can only use one profile actively at any given time. Other profiles can be activated through your device’s settings as needed.

Consider the countries or regions you will visit and check the coverage area of each plan. Globalalo provides detailed information and coverage maps to help you select the most suitable package for your travel needs. Estimating your expected data usage can also assist in choosing the right plan.

If you accidentally delete your eSIM profile, you can try reinstalling it using the QR code provided during the initial setup. If this doesn’t work, you will need to order a new eSIM from Globalalo.

Globalalo eSIMs are compatible with devices that support eSIM technology. Check the manufacturer’s technical specifications or Globalalo’s list of compatible devices to confirm your device’s compatibility.

If you face issues during the setup process, refer to the installation instructions provided by Globalalo and carefully follow each step. If the problem persists, contact Globalalo’s customer service team for assistance.

No, mobile devices do not allow eSIM installation during active calls. To install your eSIM, ensure your phone has internet access but is not engaged in a call.

No, mobile devices do not permit changes to eSIM profiles while a phone call is in progress. You can activate or deactivate profiles when you are not on a call.

eSIM usage generally does not have a significant impact on battery life. However, constant data roaming or weak network signals may increase battery consumption.

You can use all internet-based applications with Globalalo eSIMs. This includes social media, email, messaging apps, and navigation services.

Globalalo’s return policy depends on the type of package purchased and its usage status. Unused eSIM packages can generally be returned. For detailed information, contact Globalalo’s customer service.

Globalalo eSIMs may work with multiple operators in the country you are visiting. Some devices allow you to manually select the network, while others automatically connect to the strongest available signal. Check your device’s settings for manual network selection.

Once you purchase a Globalalo eSIM, the QR code and setup instructions are sent to you immediately via email. This allows you to start using your eSIM without delay.

Globalalo aims to provide high-speed internet connections. However, speed limitations or data management policies may apply depending on the local operators and the plan selected.

No, an eSIM profile is typically tied to a single device and cannot be used on multiple devices simultaneously. If you wish to use eSIM on a different device, you’ll need to purchase a new eSIM from Globalalo.

Globalalo eSIMs typically provide dynamic IP addresses. If you require a static IP address, contact Globalalo’s customer service for specialized solutions.

Globalalo offers extensive coverage in many countries worldwide. Visit Globalalo’s website to view the latest coverage map and check where the eSIMs are supported.

No, you do not need a physical SIM card to use a Globalalo eSIM. This is especially advantageous for devices without dual SIM support.

Globalalo eSIMs do not include travel insurance. However, having a reliable internet connection can help you use safety apps and stay connected during your travels.

You can monitor your data usage through your device’s settings. Additionally, Globalalo’s app or customer portal allows you to check your remaining data and purchase additional packages if needed.

Yes, Globalalo eSIMs provide high-speed, reliable data connections, making them ideal for business travel, email communication, video conferencing, and other professional needs.

Yes, you can use offline map applications by downloading maps beforehand. If online access is required, you can quickly connect using your eSIM.

Yes, you can purchase multiple eSIMs to use on different devices. Each eSIM functions independently and supports its own data plan.

Yes, you can purchase and use multiple eSIM packages in the same country. This is especially useful if you have high data requirements or wish to access services from different operators.

No, the validity of the package starts only after activation. Once activated, the plan remains valid for the duration specified in the package.

Yes, you can use VPN services with Globalalo eSIMs. VPNs enhance internet security and help bypass geographic restrictions.

No, each eSIM profile is device-specific and cannot be shared. However, you can create a personal hotspot to share your internet connection with other devices.

After purchasing Globalalo eSIMs, you need to use the QR code to load the eSIM onto your device within a specific time frame. This duration is specified in the package details.

Yes, Globalalo customer service is ready to assist you with any issues encountered during eSIM setup. You can also visit the online support center for detailed installation steps and solutions.

Globalalo eSIMs generally provide data-only connections. However, you can make emergency calls via applications that use internet connections (e.g., WhatsApp or Skype).

Due to their many advantages, eSIM technology is becoming increasingly popular and is expected to replace physical SIM cards over time. However, for this transition to be fully realized, carriers and device manufacturers need to adapt to the change.

Globalalo eSIMs remain active from the moment they are activated and are valid for the duration of the purchased package. There are no time restrictions; they can be used 24/7.

No, Globalalo eSIM packages are valid only within the specified usage period. Once this period ends, any unused data is forfeited. You can maintain your connection by purchasing a new package.

Yes, all social media platforms can be accessed with Globalalo eSIMs. If there are any geographical restrictions, you may consider using a VPN service.

Yes, you can remove or change your physical SIM card while your eSIM is active on your device. However, ensure that your device is configured to use the eSIM for data connections.

If you experience issues scanning the QR code, you can use the manual setup instructions provided by Globalalo. Alternatively, contact customer service for assistance.

Globalalo offers monthly and high-data packages ideal for long-term travel. These packages are designed to keep you connected for extended periods.

Yes, you can install Globalalo eSIMs on your children’s devices to provide them with internet access. You can also manage and limit data usage through device settings.

Each package has a specific validity period, which typically begins when the package is activated. The details of this period are provided in the package description.

Yes, Globalalo’s regional and global packages offer internet access in multiple countries. For detailed coverage information, refer to the package descriptions.

Yes, Globalalo eSIMs and packages provide high-speed, reliable connections that are ideal for video conferencing and other business applications.

To improve connection quality, ensure your device is in an area with a strong signal. Restarting your device can also help reconnect to the network.

No, you can purchase an eSIM without creating an account. However, creating an account allows you to reload packages onto the same eSIM and continue using it without installing a new one for each trip. Additionally, an account provides access to various benefits and detailed management of your eSIM and packages.

If you face a technical issue, contact Globalalo customer service for support. The necessary steps will be provided to resolve your issue quickly.